Bad customer service !

very busy recently, busy helping people installing the windows system in the laptop

just finished the one i complain that is very difficult to find the driver online, but luckily I do able to find one finally. Then now has to install another new ASUS laptop, this is for my niece that will start her college life very soon. Hopefully this will be smooth installation as I the driver CD on hand.

And... I want to complain about the service that I got from this ASUS specialist ASUS shop in Mid Valley. The story begins...
Last Friday I bought an empty software laptop that only come with the BIOS from this shop. The deal was done within an hour. I found it is a little pricy as compare to Acer, then this guy ask me don't compare Perodua with Toyota. OK lor, since I do quite satisfy with the ASUS I have now, I made the deal.

Then when I tried to install the Windows version that I want, it show me a very very scary blue screen to me, which telling 'xxxx maybe hdd problem xxx, restart xxx'. I tried few times, but the same blue screen appeared.

So, Monday I bring this laptop to the shop and ask the guy why. This young guy go and take a Windows 7, then show me there is NO problem for him to run the setup. Then my un-happy conversation begin:

I ask: "So, means this machine can only install Windows 7?"

The guy: "Don't know, there is other customer show us the same problem, but we can run it with Windows 7"

I said: "What do you means? Your friend told me there is no problem for me to install any version of Windows, and now you tell me I have to use Windows 7??"

The guy: "Don't know, not sure, maybe is ur CD problem"

I said: "But I used this CD a lot of time, I installed it with few machines already, and there is always running fine"

The guy: "Don't know"

I said: "So now, what can I do? Can I copy the setup file to an external hdd, and try it from there, tell me what can I do"

The guy: "Don't know"

Really bloody hell , @#%@&$%#!(&!@# is the un-spoken words from my mouth. I show him a very angry face, then he ask a senior guy sitting at the cashier place. The the senior guy told: "Oh, try to change xxx in BIOS to IDE"

Then the guy play a bit with the BIOS option, conversation continue:
The guy: "OK, you go back and try to set this to IDE"
I said: "No no no, please, I want to check it NOW!"
The guy: "It is not allow to install the p*r*t*d software in our shop"
I said : "It's OK, I just want to make sure there is NO blue screen anymore"

Then he let me continues on it, and finally I see what I want in the screen.

I do said "Thank you" when I left the shop, but I think my face is still showing a very angry look, I don't feel myself is smiling after the problem resolved.

For me, this kind of service attitude is really sucks. I don't understand why the guy show me it's working fine with the CD they have, but keep telling me "Don't Know" when I tell my problem

It is fine that to verify it is no problem to run the system with the original CD, but what do you expect me to do ? Throw away the new laptop because of NOT using the CD you have? Or you just simply telling me indirectly I should get the Win 7 from you? That just doesn't make sense, I want what I want, and you guys told me that there is no problem, yet you tell me "Don't know" when I come back to you?? Cilaka betul

That senior guy also funny, he just ignorance sitting there even he hear what I had been talk to this guy for quite a long time. He never approach and try to help.

Do they ever know what is customer service ? Just sell and care nothing ?
Stupid lah these guys. I lagi stupid, bought a product from them. Really a bad bad experience